Job Description

Benefits Manager (Consultant to Hire Role)

Location: Downtown Manhattan, NYC

Schedule: Hybrid - (In Office / Work From Home)

About the Opportunity

Our client, a premier nonprofit organization based in Downtown Manhattan, is seeking a Benefits Manager to support benefits operations, open enrollment and more.

This is a "hands-on" individual contributor opportunity for an experienced benefits professional who enjoys owning day-to-day responsibilities and helping employees navigate their benefits. The successful candidate will bring strong operational experience, clear communication skills and a patient, relationship-focused approach.

Key Responsibilities

• Manage day-to-day benefits activities and provide responsive support to employees.
• Execute open enrollment activities, including employee communications, enrollment support and follow-up on outstanding issues.
• Support the implementation and testing of approved benefits offerings.
• Explain benefits options and processes in clear, practical language to employees across the organization.
• Prepare and deliver employee benefits presentations and information sessions.
• Respond to benefits questions, investigate concerns and coordinate timely resolution with appropriate partners.
• Support leave-of-absence administration and employee inquiries in coordination with the benefits team.
• Maintain accurate benefits documentation and track outstanding actions through completion.
• Collaborate with People team colleagues to support consistent benefits administration and employee service.
• Build trusted relationships through proactive communication, patience and dependable follow-through.

Qualifications

• Approximately 5+ years of relevant employee benefits experience with demonstrated, hands-on open enrollment and benefits administration experience.
• Ability to manage operational details, resolve employee concerns and take ownership of work with minimal supervision.
• Strong leave-of-absence (LOA) experience
• Excellent verbal and written communication skills, including confidence presenting benefits information to varied audiences.
• Strong attention to detail, organization and follow-through.
• A personable, collaborative and service-oriented approach.
• Nonprofit experience is a plus; candidates from other industries are welcome.
• Ability to work a hybrid schedule in Downtown Manhattan.

Role Structure

This is an individual contributor position with no direct reports. The role offers long-term potential based on performance and organizational needs.

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